Tue, 27 August 2019
Welcome to the Evolution of Medicine podcast! This episode is our second with Jeremie Kubicek, entrepreneur, keynote speaker, and author of 5 Voices: How to Communicate Effectively with Everyone You Lead. The book holds the key to unlocking your capacity to have honest conversations and build deeper, more authentic relationships, and has been an invaluable resource to companies worldwide. In our first episode with Jeremie, he discussed his work in identifying the 5 Voices (the Pioneer, the Connector, the Creative, the Guardian, and the Nurturer) and how they help you discover what your leadership voice sounds like to others and how to hear and value others’ voices.
In this episode, we talk about how you can apply this incredible understanding of emotional intelligence and behavior patterns to your staff. Your staff is truly the front lines of your practice—the way they interact with your patients, their colleagues and even you have an impact on the overall culture of your practice and the patient experience. As the “gardener” of your practice, it is your responsibility to help every “plant” (your employees), no matter their temperament, thrive. By committing to this, you’ll not only see your practice culture and staff retention improve, but also patient satisfaction. It was a fascinating 30 minutes discussing this important but often overlooked topic in healthcare—enjoy! Highlights include: