Getting the Most Out of Your Staff: Juggling Personalities

Welcome to the Evolution of Medicine podcast! This episode is our second with Jeremie Kubicek, entrepreneur, keynote speaker, and author of 5 Voices: How to Communicate Effectively with Everyone You Lead. The book holds the key to unlocking your capacity to have honest conversations and build deeper, more authentic relationships, and has been an invaluable resource to companies worldwide. In our first episode with Jeremie, he discussed his work in identifying the 5 Voices (the Pioneer, the Connector, the Creative, the Guardian, and the Nurturer) and how they help you discover what your leadership voice sounds like to others and how to hear and value others’ voices.

In this episode, we talk about how you can apply this incredible understanding of emotional intelligence and behavior patterns to your staff. Your staff is truly the front lines of your practice—the way they interact with your patients, their colleagues and even you have an impact on the overall culture of your practice and the patient experience. As the “gardener” of your practice, it is your responsibility to help every “plant” (your employees), no matter their temperament, thrive. By committing to this, you’ll not only see your practice culture and staff retention improve, but also patient satisfaction. It was a fascinating 30 minutes discussing this important but often overlooked topic in healthcare—enjoy! Highlights include:

• How to use the 5 Voices methodology to support your staff and help them become a magnet for new patients
• How to take ownership of your role as “gardener” of your practice greenhouse, and learn what your staff needs to feel supported and thrive in their roles
• How understanding yourself and your natural tendencies can take your listening and relational abilities to a whole new level
• How the different personality types execute and what they need to operate at their best
• And so much more!

Resources mentioned in this podcast:
5Voices.com
5voices.com/assessment
giant.tv
giantuniversity.com/5-voices
giantuniversity.com/ttc
goevomed.com/LMRC